Unless there are exceptions, the User may be entitled to terminate the contract within the period specified below (14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.
Who has the right of withdrawal
If one of the exceptions listed below does not apply, Users acting as European Consumers are entitled by law to withdraw from contracts concluded online (distance contracts) within the period of time applicable to the specific case for any reason and without justification.
Users who do not meet these requirements do not enjoy the rights described in this section.
Exercise of the right of withdrawal
To exercise the right of withdrawal the User must send the Owner an unequivocal communication of his intention to withdraw from the contract.
For this purpose, the User may use the standard withdrawal form available in the definitions section of this document. However, the User is free to express his or her intention to withdraw from the contract in any other appropriate form. In order to respect the period within which the right must be exercised, the User must send the declaration of withdrawal before the expiry of the withdrawal period.
When does the withdrawal period expire?
- In case of purchase of goods, the withdrawal period expires after 14 days from the day in which the User or a third party – appointed by him/her and different from the courier – takes possession of the goods.
- In case of purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of several lots or pieces delivered separately the withdrawal period expires after 14 days from the day in which the User or a third party – appointed by him/her and different from the courier – takes possession of the last of the goods, lots or pieces.
Effects of withdrawal
The Owner shall reimburse all payments received including, if made, those relating to delivery costs to Users who have correctly exercised their right of withdrawal.
However, the higher cost resulting from the choice of a particular delivery method other than the cheaper standard delivery method offered by the Owner, will be borne by the User.
The reimbursement is made without undue delay and in any case within 14 days from the day on which the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund shall be made using the same means of payment used for the initial transaction. The User shall not incur any costs as a result of the withdrawal.
… on contracts for the purchase of tangible goods
Unless the Owner has offered to collect the goods, the User is obliged to return them to the Owner or to another person authorised by the latter to receive them without undue delay and in any case within 14 days of the day on which he has communicated his intention to withdraw from the contract.
The deadline is respected if the delivery of the goods to the courier or other authorised person takes place before the expiry of the 14-day period described above. The refund may be withheld until receipt of the goods or until the User has provided proof that they have been returned.
The User is liable for the decrease in the value of the goods resulting from a use of the goods other than that necessary to establish their nature, characteristics and functioning.
The return shipping costs are the responsibility of the User.